Routing & Configuration
How to set up call routing and handling.

Why are some calls going straight to voice mail or not ringing any phone numbers in a user's Find Me List?

There are three possible reasons:Network not configured to allow inbound SIP trafficPhone on Do-Not Disturb or is set to Foward to another...
(No rating)  2006.09.08    Views: 2443   

Dialing Methods - Blast versus Sequential

Aptela offers two basic dialing methods, Blast and Sequential. These dialing methods are available for individual Find Me Lists and Departments....
(No rating)  2006.08.23    Views: 2253   

How Do I Record a Call?

Aptela Call Recording allows you and your employees to record any call, on-demand, simply with the click of a mouse or via easy access to the ##...
(No rating)  2006.12.13    Views: 2160   

How can I find out what my Aptela phone numbers are?

Log onto your Aptela account. Click on SettingsClick on About....
(No rating)  2006.09.06    Views: 1426   

How do I make all calls to an extension go directly to voicemail?

Log in as Operator (each individual user may do this as well using their personal user ID and password)....
(No rating)  2006.09.06    Views: 1378   

Why does the dial by name on our main menu says "unknown" when someone tries to reach a user?

Each user must record their name prompt and voice mail greeting. Aptela uses the name prompt to respond...
(No rating)  2006.09.06    Views: 1113   

How to I have my calls routed to another user while I am on vacation?

You can manually do this by entering their phone number and an extension or their SIP Phone addresses...
(No rating)  2006.09.04    Views: 993   

Why does the Directory by Name say "that is not a valid entry" when attempting to connect to an extension or user?

This happens when the user is not listed in the Public Directory (user is listed by default) or does not have a first or last name in the user...
(No rating)  2006.09.04    Views: 982