How do I add a Department (group)?
To create a New Department:- Log in with the operator account information.
- Click on People and then the Department tab.
- Under Directory Commands (lower right), click on New Department.
- Enter all the necessary info and Save.
Departments can have managers set for them. This gives that user rights to:
- Makes edits to the department settings, including adding and removing users to the department.
- Listen and manage department voicemails via the application.
- Read and manage department faxes.
- On Queue enabled departments, Monitor and Record calls and access reporting.
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