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Aptela Knowledge Base » Billing

Billing
Find Answers to Billing Related Questions

article How Do I Get Answers to My Billing Questions?

The Billing section of our Knowledge Base contains answers to our most frequently asked questions. Can't find the answer there? For the fastest...
(No rating)  2009.05.15    Views: 919   

article How Can I Obtain a Copy of an Invoice?

To view and/or print billing information for your account, the Account Operator will need to log into the application at www.aptela.com/my-account...
(No rating)  2009.05.15    Views: 758   

article When I Add and Remove Users Mid Month, How Does this Impact My Bill?

When making changes to users or user plans mid month, a charge and/or credit "Adjustment" will appear on your next monthly recurring...
(No rating)  2009.05.15    Views: 1541   

article How do I Add Features to My Account (Queuing, Conferencing, Call Recording)?

To add any new fee-based functinoality to your account, we ask that the Account Operator submit a request to Aptela. Fee-based services include,...
(No rating)  2009.05.15    Views: 1174   

article How Do I Change the Calling Plan for a User?

You have two options for changing a calling plan for an employee:  1) Do it yourself by deleting and recreating the user or 2) Submit a request to...
(No rating)  2009.05.16    Views: 670   

article What is A CDR? How Do I Order CDRs?

A Call Detail Record (CDR) is a data record that contains information related to a telephone call, including the origination and destination...
(No rating)  2009.05.15    Views: 815   

article How Can I Get Access to My Calling Reports?

You may view and download real-time usage reports on-line via your Aptela operator account. This will allow any authorized user to get immediate...
(No rating)  2009.05.15    Views: 1302   

article When I Add Services Mid Month, How Does This Impact My Bill?

Customers are billed the full monthly fee for certain “service changes,” which include adding call recording for a user or department, a...
(No rating)  2009.05.15    Views: 860   

article What Does “Event Date” and “Adjustment” Mean On My Invoice?

Event Date is either the first of the month for monthly recurring charges or the exact date a change was processed on your account (an...
(No rating)  2009.05.15    Views: 868   

article How Do I Make Changes to My Billing Contact Information?

Only the Account Operator has the ability to make changes to your company's billing contact, address or email.  Please note that the company name...
  2009.05.15    Views: 1031   

article How Do I Make Changes to My Payment Method?

To update your payment information on file with Aptela (example: update or change your credit card, debit card or ACH/bank account information),...
  2009.05.15    Views: 1325   

article Why is Aptela Emailing My Monthly Invoices? I Thought I Was Set Up for Automatic Payment.

As a courtesy, Aptela emails all customers a monthly invoice prior to charging the credit card or bank account on file.  Automatic payments are...
(No rating)  2009.05.14    Views: 906   

article What Are the Different Invoices Types that I Receive from Aptela?

When Aptela sends you a bill the first three characters of invoice number help explain the type of service or product included on the...
(No rating)  2009.05.14    Views: 712   

article What are the Regulatory Cost Recovery, E911, Universal Service Fees and Taxes on My Invoice?

Federal, state and local governments regulate and tax the services provided by Aptela to our customers.  As VoIP telephone service becomes...
  2009.05.14    Views: 2314   

article About the Bill Portal

Use the online Bill Portal to review and print your Aptela bills and to modify your billing contact information. Only Account Operators have access...
(No rating)  2009.05.14    Views: 1305   

article Payment Authorization Form

Use the Payment Authorization Form to set up your account for Auto Pay or to make changes to your payment method. Simply fill it out and fax it...
  2009.04.21    Views: 3266   

article International Calling Rates (& International Dialing)

International calls are charged per minute. Please see the attachment to the right for the current rates. Related Articles:How to Enable...
  2008.08.25    Views: 4174   

article e911 Recovery Fees

In order to provide you with e911 services, Aptela now assesses an e911 recovery fee. This is charged for each of your phone numbers associated...
(No rating)  2006.11.01    Views: 2639   

article What Payment Methods Do You Accept?

You may pay your bill via the following methods:by credit card: Visa, Mastercard or American Expressby debit card: Visa or Mastercardby ACH:...
(No rating)  2006.08.30    Views: 3572   

article What Are Your Payment Terms?

All bills are due upon receipt.  For one time charges, payments are processed at the time the invoice is created and emailed to the billing...
(No rating)  2006.08.30    Views: 2684