Edit & Management
How to configure your call tree to meet your business needs
How do I set-up and edit my Call Trees?
Your Call Tree auto-attendant is first built during your initial set
up. The following documentation for continued management or if you are...
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2006.09.04
Views: 76382
Call Tree Templates
Call Tree templates are used when you want to erase your current call tree and build a new one from scratch.
Warning! Clicking New Tree from...
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2006.08.23
Views: 3162
How do I remove "Please hold while I locate your party. You may press pound at any time to go directly to voicemail" audio from the call tree?
"Please hold while I locate your party. You may press pound at any time to go directly to voicemail" is made up two separate audio...
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2007.03.02
Views: 2180
What is Attendant Transfer?
Attendant transfer first routes the incoming calls to a person or group of people (department). If no one picks up, the call then rolls over to...
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2006.08.28
Views: 1610
What is the difference between the Call Tree Block options?
The Main Menu
specifies options and actions available to callers, who select the
option or action by pressing a...
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2006.09.04
Views: 1501
What is Operator Transfer?
If a caller does not select an option after the call tree has played its options, Operator Transfer routes the caller to a specified user. An...
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2006.08.27
Views: 1406
How many menus and submenus can I have in the Call Tree?
Up to 8 sub-menus options per menu level. A well designed call tree should limit the choices where...
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2006.09.04
Views: 1170
Why do callers hear "Unknown" when being transferred?
Each user needs to set up their recorded User Name, otherwise "Unknown" will play when the system needs to play the user's name. A...
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2006.08.23
Views: 768