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Aptela Knowledge Base » Users and Departments » Queues for Department

Queues for Department
Using automated Call Distribution capabilities

article What privileges does a manager have?

Departments can have managers set for them. This gives that user rights to:Make edits to the department settings, including adding and removing...
(No rating)  2006.09.01    Views: 699   

article Refresh Queues / Agent Status

Refresh Queue button to clean stuck calls and incorrect presenceRefreshing an agent status will not affect any calls; it just changes the presence...
(No rating)  2008.02.22    Views: 667