Browse by Category
  
Search  
Aptela Knowledge Base » Call Tree / IVR » Call Tree Overview

Call Tree Overview

The Call Tree is a menu driven auto-attendant comprised of "blocks". These blocks have functions that range from basic (transfer to department or user) to complex (enter a number and receive a fax).

As the Call Tree routes to departments and users, the caller's audio experience will include hearing audios triggered by the Call Tree auto-attendant and those trigger once transferred to the department or user.

Before making changes to your existing tree we recommend the following:
  • Write up a script of how you want your call tree to sound.
  • Design your routing flow on a pen & paper or in an application such as Visio.
  • Copy down your existing Call Tree settings.
  • Save all audio files from your existing Call Tree.
If you have any questions, please contact an Aptela representative and they can assist with any questions and provide tips on how to best accomplish your goals.

The Aptela Operator Guide has a complete overview on the Call Tree.

Click here to download the Aptela Operator & Call Tree Guide (3.1M PDF)

Related Articles

User Guide
Queues Guide

Email    Print


How helpful was this article to you?

Related Articles

article How do request a recording for my call-tree?

If you would like Aptela voice-talent to record a new greeting or prompts on your call-tree, email your request to: recordings@aptela.comIn your...
(No rating)  2007.03.01    Views: 2407   

article Call Tree Templates

Call Tree templates are used when you want to erase your current call tree and build a new one from scratch. Warning! Clicking New Tree from...
(No rating)  2006.08.23    Views: 3162   

article How many menus and submenus can I have in the Call Tree?

Up to 8 sub-menus options per menu level. A well designed call tree should limit the choices where...
(No rating)  2006.09.04    Views: 1170   

article Is it possible to set up an after hours greeting in my Call Tree?

Yes. See the following information on how to set-up Call Trees with Multiple schedules. <!-- if...
(No rating)  2006.09.04    Views: 2037   

article How do you escape voicemail and go back to the call tree?

To escape voicemail at anytime and go back to the main menu, press 0 (zero).
(No rating)  2007.05.11    Views: 728