Telephone Numbers associated with a Hunt Group
Porting phone numbers associated with a Hunt Group can delay the porting process (Note: the purpose of Hunt Groups is to alleviate callers from experiencing a busy signal). If the phone number(s) you would like to port to Aptela is currently linked to a Hunt Group, please call your existing provider to remove those numbers from the Hunt Group prior to submitting the porting request to Aptela.

There is no need to port every telephone number associated with the Hunt Group. We recommend that you port over the telephone number(s) that your customers know. One of the great benefits about Aptela is that we allow you to receive multiple, simultaneous calls without a Hunt Group.

The above applies to the customers that use Centrex hosted solution through their current provider.

Remote Call Forwarded Numbers
The purpose of a Remote Call Forwarded number is to forward a phone number to an alternate local phone number. Any phone number used only to direct calls to another phone number is considered a Remote Call Forwarded number. Remote Call Forwarded numbers are not associated with a physical address and, consequently, they can not port to Aptela.

If you are currently using a Remote Call Forwarding service, and you would like to port the forwarding number to Aptela, please request your existing provider to convert the forwarding number into a regular phone number. This change must be done prior to submitting the porting request to Aptela.