How do I set-up and edit my Call Trees?

Aptela Knowledge Base » Call Tree / IVR » Edit & Management » How do I set-up and edit my Call Trees?

How do I set-up and edit my Call Trees?

Your Call Tree auto-attendant is first built during your initial set up. The following documentation for continued management or if you are building a new Call Tree yourself. Included in this section are descriptions of the Call Tree blocks, Call Tree preferences, tips on buildings Call Trees, and an audio system flow map.

Before making changes to your existing tree we recommend the following:

Write up a script of how you want your call tree to sound.
Design your routing flow on a pen & paper or in an application such as Visio.
Copy down your existing Call Tree settings.
Save all audio files from your existing Call Tree.

If you have any questions, please contact an Aptela representative and they can assist with any questions and provide tips on how to best accomplish your goals.

The Aptela Operator Guide has a complete overview on the Call Tree.

Click here down the Aptela Operator Administration Guide (3.1M PDF)

User Guide
Queues Guide

Email Print

How Do I Record a Call?

Aptela Call Recording allows you and your employees to record any call, on-demand, simply with the click of a mouse or via easy access to the ##...
(No rating) 2006.12.13 Views: 2161

Call Room

Active Calls displayThis shows any active calls you have and their status. The caller name and number are displayed (note that many calls have...
(No rating) 2007.08.19 Views: 1361

How do request a recording for my call-tree?

If you would like Aptela voice-talent to record a new greeting or prompts on your call-tree, email your request to: recordings@aptela.comIn your...
(No rating) 2007.03.01 Views: 2407

Call Tree Templates

Call Tree templates are used when you want to erase your current call tree and build a new one from scratch. Warning! Clicking New Tree from...
(No rating) 2006.08.23 Views: 3162

Call Tree Overview

The Call Tree is a menu driven auto-attendant comprised of "blocks". These blocks have functions that range from basic (transfer to...
(No rating) 2006.09.04 Views: 4126