Setting up your voicemail greeting and name prompt.

Name Prompt

The name prompt recording will be used:

• When outside callers search for you in the company telephone Directory (i.e., dial by name or dial by extension).
  
• When other users of the system use the Caller ID function to screen calls.

By default, when you create a new user or department, the name prompt will be the extension. If you do record your name prompt, you can at any time switch between your name and your extension by changing your directory entry under Call Customization - Use Extension Number as Name Prompt (yes/no).

To Record your name prompt:

• Press the Messages button from your Polycom or from any other phone, dial your Aptela phone number and press star (*)
• Enter your extension and PIN
• Select '0' to set up or change voice mail features.
• Select '1' to record your name
• At the prompt, record your name as you would like it to sound in the company telephone directory

** If you do not record your name the system will use a default recording ("unknown"). For group voice mail accounts, record the name of the group.**

Voicemail greeting

• From any phone, dial your Aptela phone number and press star (*)
• Enter your extension and PIN
• Select '0' to set up or change voice mail features
• Select '2' to record your voicemail.