Aptela Knowledge Base
Categories
Find Answers to Billing Related Questions
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Genearal Information about Browser Compatibility and the Aptela Web Portal
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Setting up and maintaining your Call Tree
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Information about Aptela, VoIP, and Release Notes
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Find Information and Helpful Instuctions for the Find Me List, Notifications, Call Screening, Voicemail and more
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Information about configuring your network for optimal performance
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Common questions about using your hardware with our service
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Find Pre-Recorded Training & User Guides for Users and Account Operators
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Learn to Setup and Manage Users and Departments
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Latest Articles
Phones, Accessories, and QoS Routers available through Aptela
Aptela offers you a wide variety of VoIP phones, accessories and Quality of Service (QoS) routers to support your needs. Select the devices and...
(No rating)
2009.11.18
Views: 609
Why does my Aastra 6757i CT display a "No Service" Message?
One of two reasons will cause your Aastra 6757i CT phone to display a "No Service" message:1) There is too much traffic on your...
(No rating)
2009.11.13
Views: 607
Why can't I pair my cordless handset to my phone base?
If you recently unpaired a phone using the cordless handset and are attempting to pair it again (either to a new base or the one it was...
(No rating)
2009.11.02
Views: 418
Why won't my headset work with my Aastra 6757i CT phone?
In order for your headset to work with your Aastra 6757i CT phone, you must program your phone for hands free calling. Before programming your...
2009.11.02
Views: 490
How to setup your headset for the Aastra 57i CT (6757i CT) phone
(No rating)
2009.10.29
Views: 994
Most Popular Articles
A Guide for Queue Agents
Welcome to Aptela’s Department Queuing functionality. This guide will help you to get started. Log in to www.aptela.com/my-account every...
(No rating)
2009.05.04
Views: 699006
How to Create a new, or Edit your existing, Call Tree
Whether you are a new or existing Aptela customer, you should have a Call Tree setup for you already. Creating a new Call Tree means you want to...
(No rating)
2006.09.04
Views: 93097
Aptela Standard User Guide
The Aptela User Guide for Standard Users (see attachments to the right) provides usage and configuration information for:Message Window Overview:...
(No rating)
2007.06.20
Views: 15457
How to Setup/Change your Name Prompt & Voicemail Greeting
So callers may know who they are contacting, it is important that each user sets up a unique Name and Voicemail prompt. It is also important...
2006.10.05
Views: 12234
Calling Guide
An understanding the basic Polycom and Aastra 6757i CT phone features including how to dial another extension, make calls, transfer calls, make a...
2007.06.20
Views: 11274