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Aptela Knowledge Base

Categories

category Billing (20)

Find Answers to Billing Related Questions

category Browser Compatibility & Basic Web Portal Questions (18)

Genearal Information about Browser Compatibility and the Aptela Web Portal

category Call Tree / IVR (19)

Setting up and maintaining your Call Tree

category General Information (16)

Information about Aptela, VoIP, and Release Notes

category Key Features (73)

Find Information and Helpful Instuctions for the Find Me List, Notifications, Call Screening, Voicemail and more

category Network Configuration (12)

Information about configuring your network for optimal performance

category Phones and Adapters (58)

Common questions about using your hardware with our service

category Training & Documentation (4)

Find Pre-Recorded Training & User Guides for Users and Account Operators

category User and Department Management (23)

Learn to Setup and Manage Users and Departments

Latest Articles

article Phones, Accessories, and QoS Routers available through Aptela

Aptela offers you a wide variety of VoIP phones, accessories and Quality of Service (QoS) routers to support your needs.  Select the devices and...
(No rating)  2009.11.18    Views: 609   

article Why does my Aastra 6757i CT display a "No Service" Message?

One of two reasons will cause your Aastra 6757i CT phone to display a "No Service" message:1)  There is too much traffic on your...
(No rating)  2009.11.13    Views: 607   

article Why can't I pair my cordless handset to my phone base?

If you recently unpaired a phone using the cordless handset and are attempting to pair it again (either to a new base or the one it was...
(No rating)  2009.11.02    Views: 418   

article Why won't my headset work with my Aastra 6757i CT phone?

In order for your headset to work with your Aastra 6757i CT phone, you must program your phone for hands free calling.  Before programming your...
  2009.11.02    Views: 490   

article How to setup your headset for the Aastra 57i CT (6757i CT) phone


(No rating)  2009.10.29    Views: 994   

Most Popular Articles

article A Guide for Queue Agents

Welcome to Aptela’s Department Queuing functionality. This guide will help you to get started. Log in to www.aptela.com/my-account every...
(No rating)  2009.05.04    Views: 699006   

article How to Create a new, or Edit your existing, Call Tree

Whether you are a new or existing Aptela customer, you should have a Call Tree setup for you already. Creating a new Call Tree means you want to...
(No rating)  2006.09.04    Views: 93097   

article Aptela Standard User Guide

The Aptela User Guide for Standard Users (see attachments to the right) provides usage and configuration information for:Message Window Overview:...
(No rating)  2007.06.20    Views: 15457   

article How to Setup/Change your Name Prompt & Voicemail Greeting

So callers may know who they are contacting, it is important that each user sets up a unique Name and Voicemail prompt.  It is also important...
  2006.10.05    Views: 12234   

article Calling Guide

An understanding the basic Polycom and Aastra 6757i CT phone features including how to dial another extension, make calls, transfer calls, make a...
  2007.06.20    Views: 11274