Aptela Knowledge Base
Categories
Common questions about using voicemail
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Setting up and managing your Users and Departments
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Common questions about using your hardware with our service
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Information about configuring your network for optimal performance
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How to make and receive calls with your Aptela service.
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Information about Aptela, VoIP, and Release Notes
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Information about Sending and Receiving Faxes
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Setting up and maintaining your Call Tree
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Billing Related Questions
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Latest Articles
International Calling Rates
Please download the attached file to view International Calling Rates.
(No rating)
2008.08.25
Views: 340
Aptela Outlook Plug-in
The Aptela plug-in for Microsoft Outlook lets you initiate a Click-to-Connect
call to your contacts from within Microsoft Outlook....
(No rating)
2008.08.21
Views: 853
Telephone Numbers That Require Additional Actions Before They Can Be Ported to Aptela
Telephone Numbers associated with a Hunt Group
Porting phone numbers associated with a Hunt Group can delay the porting process (Note: the...
(No rating)
2008.08.07
Views: 293
Telephone Numbers That Cannot Be Ported to Aptela
DSL Lines
Make sure you are not requesting to port a DSL line. Aptela’s VoIP service requires the use of the Internet. Porting of your DSL...
(No rating)
2008.08.07
Views: 323
Using Aptela Temporary Numbers During the Porting Process
If you would like to use Aptela temporary numbers during the porting process, please follow the steps below:
Verify that your Aptela account,...
(No rating)
2008.08.07
Views: 309
Most Popular Articles
How do I set-up and edit my Call Trees?
Your Call Tree auto-attendant is first built during your initial set
up. The following documentation for continued management or if you are
...
2006.09.04
Views: 73507
How do I set up my Voicemail and Name Greeting?
Setting up your voicemail greeting and name prompt.Name PromptThe name prompt recording will be used:When outside callers search for you in the...
2006.09.13
Views: 6404
New Polycom Set-Up
If you have ordered a phone from Aptela, they come pre-configured for your account. This guide will show you how to setup the phone for an...
2007.05.01
Views: 6028
Linksys Router Configuration
Setting up Linkys Routers to use with VoIP:Linksys Guide for BEFSR, WRT and related models.
2006.08.29
Views: 5661
Calling Guide (dialing, transfers, accessing voicemail)
Outbound Dialing(area code) - xxx - xxxx Example: 703 - 386 - 1500011 - country code - city code - number Example: 011 - 55 - 21 - 781 -...
(No rating)
2007.06.20
Views: 5587
