Enhanced 911 Information

Enhanced 911 services may be different from emergency services through a wireline provider. These differences may have an adverse impact upon the ability or timeliness of the provision of 911 services to you or others in the event of an emergency. In addition, due to limitations on technology, the location reported for your telephone may not include your specific location within a business premise. Accordingly, you are responsible for the accurate reporting of the physical location where the Service is to be used via the Internet and for instructing each employee that he/she must state the specific location in which they are located within your premises in the event of an emergency. In the event that any equipment used to provide the Service via the Internet is moved to another location, you are responsible for notifying Aptela and\or updating your account records to reflect the new physical location where the Service is to be provided and for instructing each employee that he/she must update Aptela promptly when such employee changes the physical location to which the Service is being provided. Even though you will be able to use the Service without interruption in the event you change the physical location where the Services are to be provided, it may take time to update emergency dispatch information, which could result in the failure to dispatch emergency personnel to the proper location. Enhanced 911 service has several limitations.

Such limitations, which may preclude your ability to make emergency calls include, but are not limited to, any of the following:

• Loss of electrical power
• Loss of Internet connection for any reason
• Defective customer premises equipment
• Network congestion
• Delays from updating your registered physical location

In some cases, emergency calls may not be routed to the designated emergency response center in your area. Rather, an emergency call may be routed to an alternative emergency dispatch center which may not have access to any or all of your registered physical location information. Consequently, you should be prepared to provide information with respect to your physical location sufficient to dispatch emergency personnel to you. This method may delay the dispatch of emergency personnel to your location. If the emergency call is disconnected for any reason prior to the time you have provided your physical location, emergency personnel will have no way to contact you or determine your identity or location, and you should immediately redial 911.

For Enhanced 911 to function properly it is critical that you maintain an up-to-date Service Address.

To update your Service Address:
Step 1. Log in to app.aptela.com with the “operator” account.
Step 2. Under Preferences, choose “E911”
Step 3. Edit Address and associate secondary DIDs to addresses as needed.

To associate users to a Service Address (other than default):
Step 1. Log in to app.aptela.com with the user information.
Step 2. Choose “My Account”
Step 3. Under “E911” (bottom of the page), choose the address to associate with the user.