Business VoIP Service for Insurance Agencies
For insurance agencies, staying in touch with both current and future customers is an important key to success. Aptela's Business VoIP service can upgrade your communication capabilities, improve productivity and give your agency an advantage over the competition.
Maintain a Professional Image with Aptela's Business VoIP Service
Greet your callers with Aptela's powerful Auto Attendant and a custom recording created by you or Aptela's professional voice talent.
- Night Attendant - Lets you easily and automatically switch over to an after-hours greeting.
- Holiday Schedule - Designate business holidays and create a unique greeting for those scheduled dates.
- Virtual Receptionist - No one in the front office? No problem. Your Virtual Receptionist greets callers and directs them to the proper department or agent all day long.
Stay Connected with Aptela's Business VoIP Service
Customer service is the hallmark of a successful insurance agency. The advanced mobile capabilities offered by Aptela's Business VoIP service help your agents stay connected to coworkers and customers anywhere, anytime.
- Personal Locator/Find Me - Never miss another call! Your agents can seamlessly route calls to their mobile phones—or any phone—without having to publish that number. They can also transfer, record or send calls to voicemail.
- Virtual Transfer - Out of the office? Aptela lets agents transfer calls from their cell phone to colleagues, voicemail, even external phone numbers!. To access Aptela's call management features, they simply dial "##" on their cell phone.
Manage Your Calls with Aptela's Business VoIP Service
Give your agents total control over their productivity with Aptela's unique business class call management capabilities.
- Sequential Ring - When calls come in, ring multiple people in any order you choose!—making it easy for multiple agents to manage inbound calls.
- Voicemail Notification - Be informed of new voice messages via email or SMS. If available, the caller's name and phone number will be included in the subject line.
- Microsoft Outlook Integration - This plug-in allows you to call anyone from your Outlook contact list with a simple click of your mouse.
Enable Remote Workers with Aptela's Business VoIP Service
Utilizing a Business VoIP service is the perfect solution for insurance agencies with remote employees and/or teleworkers. Our web-based administrative portal lets you manage and remotely administer extensions at other locations (even your home office) as easily as if everyone was in one location.
- Reporting - Generate call usage and history reports to gain visibility into agent and department activity.
- Extension Dialing - Maintain a single phone number for your office and easily contact remote employees.
- Easily add and remove employees - Aptela Business VoIP grows with you without additional investment in equipment you don't need.
