Web-Enhanced Controls
Web-based Portal
A web-based tool that allows employees to facilitate a variety of phone functions via the web -– click-to-dial, answer call, hold & transfer, conference, call recording, and much more.
Message Logs
Displays real-time records of incoming, missed, and outgoing calls to individuals, departments, or the entire company.
Address Book
Online directory and address book to manage your contacts. Click on a name to make a call, access contact & call history, message logs and more.
Microsoft Outlook® Integration
The Outlook® integration plug-in allows you to call anyone from the Outlook® contact list with a simple click of the mouse.
Call Room
See your calls in real time and have the abilty to transfer, place on hold, flip, record, or change other settings on the fly.
Call Notes
Annotate call records with your notes for future reference.
Quickdial & Company Directory Phone Integration
When using Aptela-supported phones, access your quickdial and company directory straight from the phone.
Web Call Manager
Place calls from any phone as if you were in the office.
List Management
Create quicklists of people from your Address Book or Directory to create conference calls, send emails and faxes.
Reporting
Generate reports based on resource usage -– gain visibility into user and department usage.
Address Book Call History
View a detailed history of all calls made or received to contacts in your Address Book.
Announcements
Send a blast audio announcement to employees to communicate important events or information.
Dialing Restrictions
Administrator-controlled dialing plans, such as managing access to international calling for
departments of individual users.
Integrated Instant Messaging
Chat with colleagues via a secure, integrated instant messaging service.
Click-to-Connect Web Widget
Use to create a link on your website that allows prospects and customers to call you just by clicking.
