Call Tree / Auto-Attendant Features
Automated menus allow incoming callers to reach the appropriate department or individual, eliminating annoying holds and transfers.
Customizable Menu Options
Quickly customize the Call Tree to meet your unique business needs.
Department Ring Groups
Set up a sub-group of extensions to handle incoming calls. Choose from multiple ring options, call screening, and audio announcements options. Departments can be referenced from the Call Tree, directly with a dedicated phone number, or both.
Dial by Extension
Allows callers to reach employees by dialing their extension at any time during the auto-attendant greeting.
Dial by Name
Allows callers to reach employees by dialing the letters of the employee’s first or last name.
Transfer to Attendant
Route calls to an attendant receptionist or group before going to the Call Tree.
Fax Back
Allows callers to enter a fax number to receive automatic fax back of a pre-defined document.
Record Block
Route callers straight from the Call Tree to voicemail. Great for taking sales orders via the Call Tree or after-hours voicemail messages.
Daily Schedule
Establish a separate Call Tree for calls received outside of normal business hours. Flexible scheduling allows for a different schedule by day of the week.
Holiday Schedule
Group administrators can designate business holidays or closures and set auto-attendant greetings for those scheduled dates.
Music on Hold
Upload you unique audio file (.wav) to broadcast to parties on hold.
Record Greetings Remotely
Enables group administrators to record greetings remotely if changes arise or the office closes unexpectedly.
Directory User Names
Users can record their name, which will play as part of the dial-by-name lookup feature.
Multiple Call Trees (add-on)
Have completely separate call trees with unique inbound numbers, greetings, and menu options that route to a shared pool of users. Great if you have multiple businesses being supported by a shared staff.
