VoIP Basics - November Edition

Posted by: Jen Robinson

This month, we're going to discuss 5 important VoIP-related questions to ask when choosing a VoIP provider. These questions will help you learn more about your company's needs, what VoIP provider's policies are and what you can expect from their service:

1. What features do I need? Asking this question will help you figure out if the company offers the functionality that is most important to you/your business. By asking this up front, you can find a VoIP provider that meets your needs and avoid a costly and time-consuming cancellation down the line.
2. What type of support is included? It's almost guaranteed that no matter which VoIP provider you choose, you will need help from Customer Support at some point. Good customer support can be difficult to find, and it's important to feel comfortable with the level of support offered to you. Make sure to ask about 24/7 emergency support and whether business hours are Eastern or Pacific Time.
3. What type of redundancy features are currently in place? This will help you determine the reliability and stability of a VoIP provider. If they can't answer this question for you, steer clear!
4. Is there a contract? Whether you are looking for a contract term or not, don't skip this question. If there is a contract, you will want to discuss terms and conditions, as well as any associated costs. If there is not a contract (month-to-month service), it will still be helpful to know how you'll be billed and what happens if you need to cancel.
5. What usage costs are not included in my potential service plan? If you're knowledgeable about potential extra charges up front, then you can hopefully avoid them all together! Or, if you do get charged, at least you'll feel confident that you understand what the extra costs are for.