Using Advanced Technology to Pinpoint Customer and Network Issues
Aptela is constantly bringing new technologies on board, and we are very excited about our most recent acquisition: Network Time Machine (NTM) from ClearSight Networks. NTM is a sophisticated tool designed for deep packet inspection of network traffic, and has dramatically reduced the amount of time it takes to isolate and diagnose call quality issues.
When our customers encounter issues with call quality, 90% of the time the root cause is a problem on their network. With NTM, we can obtain call samples and quickly isolate the nature of the problem. From there, we can work with our customers to configure their routers, obtain more bandwidth or install a traffic shaping Quality of Service device on their network.
Before we had NTM, it was a shot in the dark to isolate the cause of a problem. We had to comb through mountains of data and hope to catch the issue while it was happening. Quality of Service (QoS) issues are the classic needle-in-a-haystack type of problem and NTM has been the equivalent of a metal detector for our support team.
Want to learn more, read our full announcement.
About the Author
Matthew Smith is the Vice President of Operations at Aptela, and is responsible for Aptela's systems and customer-facing operations. Mr. Smith brings 16 years of experience to Aptela, with deep expertise in creating, managing and improving software products, with a focused commitment on creating high quality customer experiences. More from this author >
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