SMB Resolutions for 2010

Posted by: Neil Callanan

2009 has been a challenging time for most SMB's. Credit was tight, as were most customer & prospect budgets. It's been a year for bottom lines, ROI, and lead-gen. In the coming year, it's important that we remember to focus on a few areas we may have neglected as business owners in 2009. A few I'll be focusing on in the coming year.

• Innovation - A real focus on improving your product, service, team, or business as a whole. Dedicate time to finding ways to improve in ways that may not have an immediate tie to your bottom line. Treat it like a project, real deadlines will help ensure improvements happen.
• Continued Education - For both yourself and your team. Hopefully 2010 will be a year where the phone is constantly ringing, but be sure you continue to arm yourself and your employees with access to new smarts.
• Gathering Feedback - From customers and partners alike. It's amazing how sometimes we forget to ask how things are going.  Simply asking how you or your product could be improved creates an amazingly powerful dialogue. 

What about you and your business? What will you focus on in the coming year?