Productivity, The True Value of VoIP

Posted by: Guest Author

Most conversations surrounding the value of business VoIP service continue to talk about the price of phones and off-net calls. While important, the true value of VoIP systems isn't in the cost savings of VoIP versus traditional phone services, it's in the power that the hosted PBX can bring to the table.

Let's talk about business continuity - enabling companies to support a distributed workforce via telecommuting or virtual office space. Your marketing manager is home with a sick kid? Your sales team is home bound because of a snow storm? In these scenarios, employees can work from home without missing a beat. Customers dial the same business phone and extension to reach them, their caller ID makes them appear as if they are in the office.

Missed calls are missed opportunities to close sales - enabling professionals to never miss another call is critical. You can create simple or complicated Find Me / Follow Me lists so that incoming calls hunt you down. If they can't find you, you can route them to your colleague or assistant.

Managing employee activity is a critical tool to help small businesses succeed. The hosted PBX captures all calls (incoming, outgoing and missed calls) and provides reporting capabilities. Businesses are empowered to monitor and track employee activity and make changes to their workflow on the fly.

VoIP phone systems aren't about saving money, they're about enabling small businesses to make money faster and easier.