Presence for User Extensions
Aptela v5.0 includes user line presence. Many of our customers have asked for it and now we're pleased to announce that it's available!
User Line Presence displays the real-time status or "presence" of all user extensions within your account. With presence, you can see whether a user is "on" or "off" the phone, allowing you to determine if an individual is available - or busy on the phone - before you dial his/her extension.
How It Works:
To view a user's presence, log into your Aptela account with your user login.
- Click on the Company Phonebook in the middle column of the User Dashboard.
- The phone icon will be blue if the user is on the phone and gray if the user is off the phone.
- Hover your mouse over the phone icon to view the Caller ID of the current call so that you can see if the user is on the phone with an outside party or another user extension.
- Click on the extension to initiate a call with the user.
To learn more about Aptela's User Line Presence, refer to the Aptela Knowledge Base article, Presence: View Real-time Status of User Extensions.
Posted in: Small Business, VOIP on Jul 16, 2010 by Ann Santorios. |
About the Author
Ann Santorios is the Vice President of Product and Business Development at Aptela and is responsible for formulating the product roadmap and growth strategies along with developing business initiatives and strategic partnerships. Ms. Santorios brings 15 years of experience to Aptela with an extensive background in wireless telecommunications and web services with a unique focus on messaging and social networking. Her diverse experience includes significant contributions in product management, marketing, business development, sales programs and business operations. More from this author >
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