Business VoIP and Hosted PBX Continue Growth

Posted by: Guest Author

Investment in Hosted PBX VoIP solutions proves to be solid.

The Infonetics report released earlier this month called out that business VoIP service revenue outpaced residential in 2008. Managed IP PBX and hosted IP Centrex/hosed UC revenue together accounted for nearly ¾ of all business VoIP service revenue.  What does this mean to small business?  The market will continue to innovate delivering improved usability and controls.

“Demand for residential and business VoIP services continues to grow through the economic downturn because of the cost savings they provide. As a result, in 2008 the VoIP services market had healthy growth of 33% to $30.8 billion. For the first 3 months of 2009, service providers experienced an average of 40% to 50% year-over-year growth for IP Centrex, indicating the demand for outsourcing and managed solutions remains healthy. We expect hosted UC services to take off, with worldwide revenue doubling between 2009 and 2013, and we forecast SIP trunking service revenue to hit an 89% compound annual growth rate from 2008 to 2013.”

Diane Myers, Directing Analyst - Service Provider VoIP and IMS - Infonetics Research