Aptela Video Spotlight - Department Dashboard Quick Tour

Posted by: Jen Robinson

Each month we're going to feature one of our video tutorials to help you learn more about VoIP and Aptela phone service. This month we're taking a look at our Department Dashboard Quick Tour Video. If you haven't heard of our Department Dashboard, here are a few key points:

• Supports virtual departments with at-a-glance visibility, real-time activity monitoring and resource allocation
• Allows monitoring of daily operations regards of work location
• Enables adjustment of resources on the fly
• Reduces telecommunications and management expense
• Supports telecommuting and teleworking

The Department Dashboard strives to improve collaboration and communication for small businesses with remote employees and teleworkers. This video will give you an overview of how you can use the Department Dashboard to:

• Enable/disable agents from receiving inbound calls
• View agent line presence
• Monitor active calls
• Use one-click calling
• Track call volume

Next month, our video spotlight will visit the Department Dashboard in greater depth. However, to learn more now, check out these great tutorials:

• Department Dashboard: Call History
• Department Dashboard: Call Monitoring, Whisper and Barge
• Department Dashboard: Member Management