Aptela and Velaro Join Forces to Help Small Businesses Engage with Prospects and Customers Alike

Posted by: Guest Author

As we move into December, now’s a great time to finalize your goals and objectives for 2010 if you have not already done so. One of Aptela’s top priorities is always customer service – from the first time a prospect visits our site through the ongoing support we deliver day in and day out.

 

One tool we’ve adopted to help respond to prospect and customer inquiries is web chat. In 2009, we did an extensive search and decided upon Velaro. Velaro provides click-to-chat, click-to-call, and other customer service solutions that can directly impact your website’s ability to convert visitors into buyers. Their product suite allows you to intelligently engage with site visitors, which makes Velaro the perfect solution for B2B and B2C companies looking to do a better job of connecting with customers and prospects AND grow your businesses in 2010.

Full integration between Aptela and Velaro

Velaro and Aptela are now integrated, which allows small and medium-sized businesses (SMBs) to take advantage of our combined communication and collaboration tools to proactively respond to customer inquiries. Check out Velaro’s press release to learn more about this integration. Velaro’s Click-to-Call offers an alternative mode of communicating with online visitors.  Fully integrated with Aptela’s hosted phone service, Click-to-Call lets website visitors simply click a button on a company’s website and allow Velaro to immediately identify the properly skilled agent and connect the call. Aptela offers this as a standalone service and now you can couple it with live web chat to make this capability even more powerful!

How Does it Work?

When you add Velaro’s Click-to-Call and Click-to-Chat service to your website, you will be able to connect to Velaro’s web chat with your Aptela service. Velaro’s integration with Aptela’s service allows you to use your existing Aptela account with Velaro’s powerful Click-to-Call service, giving prospects and customers a fast and efficient way to connect with your sales and support teams.

 

Learn More!

Check out Velaro’s latest 60 Second Setup Video on how to integrate your existing Aptela Hosted VoIP phone service with Velaro’s Click-to-Call service.  We’re very excited about our new integration with Velaro, who is also a long-time customer of our service.

 

We are very excited about Velaro's integration with our hosted phone service. The integration of Aptela's hosted phone service with Velaro's Click-to-Chat application is a natural fit for any organization that conducts business online. It allows any business with a web presence to be readily available to its customers at all times - a perfect solution for both marketing and customer service.