Allstate Gaithersburg Chooses Aptela for Robust Features and Impressive Cost Savings

Posted by: Jen Robinson

In the United States, most people have some type of insurance these days. I know I do! When an accident happens, I know how important it is to me that my issue is taken care of promptly and courteously. Good customer service is greatly appreciated, especially in times of distress.

In the insurance industry, customer service is everything. When a customer experiences an accident, property damage or loss, they need information and claims assistance quickly. At the same time, many insurance agencies are small businesses that need to watch every penny to stay in business.

Allstate Gaithersburg needed a customer service-oriented phone service at a price a small business can afford, and found that match with Aptela. Aptela features that help them meet Allstate's stringent service standards:

• Automatic Call Forwarding - Switches calls automatically to Allstate's corporate after-hours call center.
• Inbound Caller ID - Lets Hughes and his employees know who is calling before they answer, allowing them to decide how to manage the call.
• Call Blast - Sends incoming calls to both Hughes's and his employee's extension - so they don't miss calls
• Find Me/Follow Me - Lets agents receive calls wherever they are right on a mobile phone.

To read the entire case study and learn more about how Aptela helped Allstate Gaithersburg, click here.