Presence for User Extensions

Posted by: Ann Santorios

Aptela v5.0 includes user line presence. Many of our customers have asked for it and now we're pleased to announce that it's available!

User Line Presence displays the real-time status or "presence" of all user extensions within your account. With presence, you can see whether a user is "on" or "off" the phone, allowing you to determine if an individual is available - or busy on the phone - before you dial his/her extension.

How It Works:
To view a user's presence, log into your Aptela account with your user login.

• Click on the Company Phonebook in the middle column of the User Dashboard.

• The phone icon will be blue if the user is on the phone and gray if the user is off the phone.

• Hover your mouse over the phone icon to view the Caller ID of the current call so that you can see if the user is on the phone with an outside party or another user extension.

• Click on the extension to initiate a call with the user.

To learn more about Aptela's User Line Presence, refer to the Aptela Knowledge Base article, Presence: View Real-time Status of User Extensions.

Aptela Conferencing: A Cost-Effective Alternative to Expensive Conferencing solutions!

Posted by: Ann Santorios

Aptela delivers a simple, yet powerful, alternative to high cost conferencing solutions. We link conference bridges right to an extension. Participants will access conferences by dialing a phone number on your account and entering the conference extension and PIN. This stays consistent, so no need to quickly create a new bridge and conference ID for your last minute call.

Our conference bridge supports up to 50 participants at a time. We announce folks entering and leaving the bridge with a simple beep, just like the expensive alternatives.

We don't charge extra for these extensions, so you can create one for every employee or every department - whatever you need. And Aptela pools the minutes of use for the entire account and charges only for usage.

Everything is One Click Away with Aptela’s Enhanced User Dashboard

Posted by: Ann Santorios

Check out our new User Dashboard, which is the first page you see when logging into your Aptela account. Everything you need you need is just one click away. Some of the key capabilities include:

• View your colleague's presence from the Company Phone Book.

• Click to call someone in your company phonebook, speed dial list or contact list.

• Never miss a call! Or Fax! See missed calls, voicemails and new faxes immediately.

• Use Active Calls to place a live call on hold, forward the call, start or stop call recording, flip the call to another phone or to take notes

• Enable or disable numbers in your Find Me List.

• Re-order numbers in your Find Me List.

• Click edit to add or remove numbers from your Find Me List.

• Send a Fax quickly and easily.

• Use the Dial Pad to make a call.

 

Check Out the New and Enhanced Features of Aptela v5.0

Posted by: Ann Santorios

What's new and improved about our new calling platform? A lot! Here's a start:

• View presence for all employees. See who is on or off the phone so you can forward calls to the right individual.
• Map conference calls to an extension or phone number- pay for usage only. An easy way to go to set up conference calling!
• Access important features with one click from our new and improved User Dashboard.
• Set up and manage accounts quickly and easily through our new, friendly Administrator Portal
• Blacklist unwanted callers
• Create unlimited Auto Attendant Menus- you can have more than just "on hours" and "off hours" attendants
• Create custom holidays for your Auto Attendant
• Our flexible Auto Attendant Schedule lets you take control of every minute of every day of the week.
• Manage multiple Auto Attendants within the same account. Ideal for running multiple businesses or brands from a single account

Learn all about the power of Aptela v5.0 and all that it has to offer small businesses and mobile workers...check out the Aptela Feature Guide.

TMCnet CEO Rich Tehrani interviews Aptela President and CEO Doug Strahan

Posted by: Doug Strahan

TMCnet CEO Rich Tehrani interviews Aptela President and CEO Doug Strahan from the Gaylord in National Harbor, MD.

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